Training

The theme of conflict immediately evokes in us a negative concept, associated with unpleasant, if not painful, images. Conflict makes us think of a clash, of a fight of a violent nature (we talk about a conflict of fire, a war conflict), of an emotional situation or a behaviour related to relational life (conflict in a couple, conflict in the workplace, etc.). The fact is that conflict is a constant experience in people’s lives and is a physiological – and not pathological – aspect of the relationship between individuals. In other words, conflict, on the one hand, is inevitable; on the other hand, it is difficult to manage, not only because of the unavoidable emotional component, but also because in Western culture it basically has an exclusively negative valence. However, it is possible to consider conflict as a phenomenon in which the parties take the opportunity to overcome the phase of confrontation and arrive at a mutually satisfactory solution, if not – as often happens – at a more cooperative and positive relationship for both. It is a matter of knowing how to do it, or rather, how it can be done, because it is not easy and even knowing approaches and tools of creative conflict management, its internalisation and practice is not easy to implement. Hence our idea of intervening in the various contexts with a training part on the themes of conflict, effective communication, active listening and collaborative negotiation, with a practical and experiential slant because it is alternated with role-plays and real simulations; on the other hand, to immediately apply the acquired knowledge in the specific context of our intervention with facilitated workshops that we devise and run, also with the aim of resolving specific issues raised in a shared way by the participants in the training sessions.